Evidence shows that ASB and nuisance are one of the biggest priority areas for tenants. High profile cases that have recently been in the public eye demonstrate the consequences that can occur if landlords and their partners fail to respond effectively to ASB incidents. 2014 will see the Anti-social Behaviour Crime and Policing Bill become law. This will have major repercussions for the delivery of ASB services, with the focus on supporting victims, new tools and powers and the desire for more effective partnership arrangements.
HouseMark’s ASB club, in conjunction with ReACT and the most extensive ASB data sets, will support landlords in this critical year making sure that responses to the Act are effective, strengthening and ensuring service continuity. In line with other HouseMark performance focussed clubs the ASB club will be about:
Hearing how experts from within the sector are responding to changes in the operating environment
Drawing on ASB benchmark data learn from the ‘best in class’ – how to achieve high levels of satisfaction and performance, whilst keeping service costs low
Knowledge transfer between peer organisations, sharing of good practice and networking opportunities
Engaging with to speakers ranging from the Police, probation, the courts,, SLCNG and DCLG to understand and respond to the evolving policy agenda
Sharing relevant reports, briefings and “how to” guides
Access to the ASB club page, share best practice on-line, providing club meeting details, presentations and documents from HouseMark’s knowledge base
Two club meetings per year north and south bringing members together (starting April 2014)
Discount on the annual HouseMark ASB conference
Topic coverage – the club will also look in depth at some key issues affecting members including:
Preparing for the ASB Act – what you should be doing, what others are doing. Specifically learning how to maximise the use of the new tools and powers
Developing effective local partnerships
Delivering a ‘victim centred’ approach
Analysing and evaluating open data sources and ASB benchmark data in order to learning from others to improve service delivery
Using ASB benchmarking and other data to challenge your service – what is the value and at what cost?
How do private sector organisations deliver ASB services and what are the lessons for landlords
How to maximise technology such as GIS to identify ‘hotspots’ and case management software to improve approaches to cases
Learning from those who ensure effective management of cases where the victim and perpetrators are vulnerable
Diversionary schemes – what are others doing, evaluating there worth and measuring their success
How to achieve satisfaction with both how you handled the case and the case outcome
How to undertake effective interviewing victims, witness and perpetrators
Gather evidence, considering best practice examples
Who should join? The club is aimed at those responsible for managing ASB services.
Cost? Club membership for 12 months is £495 + VAT
For more details contact Gez Kinsella by email to gez.kinsella@housemark.co.uk or by mobile to: 07962 698499
ReACT will be sponsoring the ASB Clubs and EBS is anxious to hear from any one with a story to tell!
Mike Blomer MBE
ReACT Consultant
The ReACT Blog 